Terms and Conditions

By using the Solo Design website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Orders and Payment

• Please ensure that all order details, including your name, phone number, and delivery address, are correct before confirming your purchase.

• All orders are subject to product availability and the store's ability to fulfill them.

• Payment must be completed using the payment methods available on the website.

• The store reserves the right to cancel an order or contact the customer if there are errors in pricing, product details, or order information.

2. Prices and Products

• All prices are displayed in Kuwaiti Dinars (KWD), unless otherwise stated.

• We strive to provide accurate product images and descriptions. However, colors may vary slightly depending on screen settings and lighting conditions.

• The store reserves the right to update prices or modify product details without prior notice, subject to applicable regulations and the terms governing confirmed orders.

3. Delivery

• Orders will be processed and delivered within the timeframe stated on the website or agreed upon at the time of purchase.

• Delays beyond the store's control may occasionally occur. Customers will be informed when relevant information becomes available.

• Customers are responsible for providing an accurate delivery address and valid contact information.

4. Exchange and Return Policy – 14 Days

• Customers may request an exchange or return within 14 days of receiving their order.

• Products must be in their original condition, unused, and undamaged, with the original packaging, accessories, and product tags, where applicable.

• Proof of purchase must be provided when requesting an exchange or return.

• Products that have been used, damaged, or do not meet the return conditions will not be accepted, except where required by law.

• Customers may be responsible for exchange or return shipping fees unless the request is due to an error by the store or a defective product.

• Refunds will be processed through the original payment method or another agreed-upon method after the returned product has been received and inspected.

• If you receive an incorrect or defective product, please contact customer service as soon as possible to arrange an appropriate solution.

This policy applies without prejudice to consumer rights under the laws and regulations in force in the State of Kuwait.

5. Privacy and Data Protection

We are committed to protecting our customers' personal information and using it only as necessary to process orders, communicate with customers, and improve our services, in accordance with applicable laws.

6. Customer Service

For inquiries regarding orders, products, exchanges, or returns, customers may contact our customer service team through the contact channels available on the website.

7. Amendments to Terms and Conditions

Solo Design reserves the right to update these terms and conditions when necessary. Any revised version will be published on the website.

By using the website and placing an order, customers acknowledge that they have read and agreed to these terms and conditions.